Return Policy

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You can return items bought directly from ProRide, online or at an event within 14 days of receiving them, provided they meet the conditions below.

How to return

Fill in our returns form

Start your return here: FORM

We'll review it

We check your request and send you return instructions by email.

Send it back

Return the item by post, or drop it in at our office:

ProRide Australia
936A Glen Huntly Rd
Caulfield South VIC 3162

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Shipping and return costs are the customer's responsibility. We recommend using a tracked service — we can't process a refund for a parcel that doesn't reach us.

Once your return reaches us, we'll inspect it to confirm it meets the conditions below. If it's eligible, we'll refund the purchase price to your original payment method and email you to confirm. If it isn't, we'll get in touch to talk through the options.

Condition of returned products

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Original packaging

Original packaging should be returned, or a repacking fee will be deducted from your credit.

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Promotional items

Any promotional item received with your order should be returned. If not, we'll deduct its retail value from your credit.

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Resalable condition

Products must be in 100% resalable condition with no signs of real outdoor wear. Try them on and use them gently to decide if they're right for you — but anything returned for credit must be new and resalable.

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Helmets

Helmets must be unused with all labels and stickers still attached. For safety reasons, we can't accept a helmet that has been ridden in or taken any impact.

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Exceptions may be made at ProRide's discretion.

Faulty or damaged products

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Report a fault

If your product arrives damaged or develops a fault, email us at admin@pro-ride.com.au with your order number and photos of the issue. We'll assess it and come back to you with the next steps.

Bought from an authorised retailer

Prescription eyewear is fitted and sold through our authorised retailers, not directly by ProRide.

If you bought your Rudy Project product from a retailer — including any prescription eyewear — please contact that retailer first. They handle returns under their own policy.

We stand behind our products for both our retail partners and consumers. Our retailers have agreed to accept returns for products with material or workmanship faults. If you're unable to return an item to the place you bought it, contact us directly and we'll help you from there.

Questions

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Get in touch

Email admin@pro-ride.com.au or call (03) 9988 2128. We're here Monday to Friday, 9am–5pm (Melbourne time).